Draft for review
Shipping and returns
Prints are made to order. This draft sets out the intended delivery and returns policy for live sales.
Where we deliver and what it costs
Standard shipping is included to the EU, UK, US, Australia and New Zealand. Other supported countries add €10 for an unframed print or €35 for a framed print. The available countries and final total appear in checkout. We do not accept delivery to North Korea, Iran, Russia, Belarus, Syria or Cuba, or destinations unsupported by our print and payment partners.
Outside the EU, local customs duties or import taxes may apply. They are not included in the shipping charge unless checkout expressly says otherwise.
Production and delivery
We aim to print within three working days after a live order is confirmed. Delivery time then depends on the destination and carrier. Estimates and Christmas order dates are guidance, not a guaranteed arrival date. Delays and any statutory cancellation or refund rights are handled under the applicable consumer rules.
Check the full address carefully. Contact [[CONTACT_EMAIL]] immediately if it needs changing; we can only change an address when production and carrier arrangements still allow it. We remain your point of contact for missing or damaged deliveries.
Returns, damage and reprints
The 14-day withdrawal right applies to eligible goods. A qualifying personalised print can be exempt; the full conditions and withdrawal instructions are in our terms of sale. A standard catalogue print is not automatically exempt because it was made on demand.
If a print arrives damaged, faulty or different from your order, contact [[CONTACT_EMAIL]] with the order reference and, if possible, photographs. We will arrange the remedy required by law, including the necessary return costs for a valid conformity claim. Do not send a print to a print lab without checking the return address. Your statutory rights remain unchanged.