Terms of sale

Gift cards

Gift cards have no expiry date. The code can be used once towards one print, up to its euro value. Shipping is included in the EU, UK, US, Australia and New Zealand; other destinations pay the normal surcharge on redemption. Upgrades cost the difference. Unused credit is not retained. Keep the code private. Buying a voucher does not order a print. The recipient chooses their game before redeeming it.

An unused gift card may be withdrawn from within 14 days of purchase: contact [[CONTACT_EMAIL]]. Adding names or a message to the card does not by itself remove that right. Redemption creates a separate print order whose withdrawal notice is shown before purchase. For a return paid partly with a voucher, contact us to arrange restoration of the relevant voucher value and refund of the additional payment, subject to applicable rights.

Who you are buying from

Lines of the Game is a trading name of [[COMPANY_NAME]]. Italian VAT number: [[PARTITA_IVA]]. Registered address: [[REGISTERED_ADDRESS]]. Questions and complaints: [[CONTACT_EMAIL]].

Your print and your order

Check the game, names, dedication, language, style, size, frame and address before paying. We print the configuration you approve. Screen colours can differ from a physical print, and size labels are nominal; the exact dimensions appear in the builder and checkout.

For a live sale, the total and delivery country are shown before payment. Prices are in euros and include VAT where applicable. Standard shipping is included in the EU, UK, US, Australia and New Zealand; other supported destinations add €10 unframed or €35 framed. The contract is confirmed when we accept the paid order and send its confirmation. Test checkout does not place a production order.

Withdrawal and personalised goods

EU consumers generally have 14 days after delivery to withdraw from an eligible distance purchase without giving a reason. Goods made to your specifications or clearly personalised are exempt under Article 16(c) of Directive 2011/83/EU and Article 59(1)(c) of the Italian Codice del Consumo. This may apply to a print of your own game or a personal dedication. The exemption must be identified before purchase. Printing a standard catalogue design on demand does not by itself remove the right to withdraw.

For an eligible withdrawal, send a clear statement to [[CONTACT_EMAIL]] within the 14 days, with your name, order reference and the goods concerned. Send the goods back within 14 days of notifying us. You bear the direct return cost unless we agree otherwise. We refund the purchase and standard outbound delivery within 14 days of notice, and may wait for the goods or evidence of return. Extra delivery upgrades are not refunded. Return address: [[RETURNS_ADDRESS]].

An online withdrawal function for eligible purchases must be available before sales open: [[WITHDRAWAL_URL]]. This draft does not yet link to an active withdrawal form.

• Directive 2011/83/EU, Articles 9 to 16
• Codice del Consumo, Article 59
• Online withdrawal, Codice del Consumo Article 54-bis

Damage and conformity

Personalisation does not remove your rights when goods arrive damaged, faulty or different from the agreed configuration. Contact [[CONTACT_EMAIL]] with the order reference and a description. Photos of the print and packaging help us investigate. Repair, replacement, a price reduction or a refund will be provided where required by applicable law. This policy does not shorten statutory rights or impose a special deadline for reporting a defect.

Applicable law

Italian law applies, while mandatory consumer protections in your country of residence remain available. Jurisdiction follows the applicable consumer rules. These terms cover physical prints only; digital downloads and gift cards need their own terms before they are sold.